bd999 Privacy Policy

This privacy policy provides a detailed account of our commitment and practices regarding the protection of personal information of bd999 platform users. By creating an account or using our services on bd999, you are considered to have agreed to the terms described in this policy. You should also read our Terms and Conditions page, as both documents together define your rights and responsibilities.

1 Scope of Data Collection

bd999 collects only the information that is genuinely necessary to operate the platform's services without interruption. No irrelevant or excessive information is collected.

1.1 Information Provided at Registration

When you open an account, we collect your name, date of birth, mobile number and email address. This information is used to verify identity, provide services and contact you when needed.

1.2 Transaction-Related Information

When you use bKash, Nagad or Rocket for deposits and withdrawals, the transaction amount, time and the last digits of your mobile number are recorded. Your full mobile PIN or password is never stored.

1.3 Automatically Collected Information

When a user visits the site, the IP address, browser type, operating system, page visit time and session duration are automatically recorded. This information is used for technical security and improving service quality.

1.4 Cookies and Tracking Technology

bd999 uses session cookies and functional cookies. Session cookies are deleted when the browser is closed; functional cookies remember login preferences and language selection. Third-party advertising cookies are not active on this platform.

2 Purpose of Data Use

Collected information is used only for the purposes listed below. Your explicit consent is obtained before using it for any other purpose.

• Creating, managing and securing accounts.
• Processing and verifying deposit and withdrawal transactions.
• Preventing fraud, money laundering and misuse.
• Blocking access for anyone under 21 years of age.
• Providing customer support — assistance in Bengali and English via live chat and email.
• Personalising the user experience and diagnosing technical issues.
• Informing users about promotions and bonuses where applicable — only for users who have given consent.

3 Data Storage and Security

All personal information stored on bd999's servers is protected through SSL (Secure Sockets Layer) encryption technology. End-to-end encryption is ensured during data transfer so that no unauthorised party can read the information.

3.1 Access Control

Only trained and authorised bd999 staff may access users' personal information — and only when it is needed to provide a service or resolve an issue. Every access is logged.

3.2 Data Retention Period

Information is retained while the account is active. Even after an account is closed, certain information is kept for the applicable period to meet legal and regulatory obligations. Once that period ends, data is securely deleted or anonymised.

3.3 Password Security

User passwords are never stored directly; only a one-way hash is stored. Therefore, under no circumstances can bd999 staff view your password.

4 Sharing Information with Third Parties

bd999 does not sell or rent users' personal information. Information may be shared with third parties only in the limited circumstances described below:

• Payment Processors: The minimum information necessary to complete transactions is shared with bKash, Nagad and Rocket. These organisations are governed by their own privacy policies.
• Legal Obligations: bd999 is legally required to provide relevant information upon receiving a court order or a valid request from any other lawful authority.
• Fraud Prevention: If suspicious activity is identified, the relevant authorities may be notified for protective purposes.

Outside these three cases, your information is not given to any other party.

5 User Rights

As a bd999 user, you have the following rights over your own information:

5.1 Right to Access Information

You can view the information stored in your account at any time. Most information can be viewed directly and some can be corrected from your account settings.

5.2 Right to Correct Information

If any stored information is incorrect, you can request a correction from the 24/7 support team via live chat or email. The correction will be made as quickly as possible after your identity is confirmed.

5.3 Account Closure Request

If you no longer wish to be associated with bd999, you can request that your account be closed. When the account is closed, personal information will be deleted in accordance with this policy; however, certain records will be kept for the required period to meet legal obligations.

5.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can turn off this feature by using the unsubscribe link at the bottom of any message or by informing the support team. This will not affect essential account or transaction-related messages.

6 Protection of Minors

bd999 is strictly a 21+ platform. Registration or use of services by anyone under 21 years of age is strictly prohibited. Age is verified at registration, and information from minors is not knowingly collected.

If there is reason to believe that information from a minor has been collected, that account and its data will be deleted as soon as the support team is notified. We are always committed to ensuring responsible gaming — read our Responsible Gaming page for more details.

7 International Data Transfers

To operate bd999's services, information may in some cases be processed on servers outside Bangladesh. Such transfers follow international data protection standards, and contractual safeguards are maintained to ensure the security of the information.

8 Response to Security Breaches

Should a data security breach occur for any reason, bd999 will notify affected users as quickly as possible. The highest level of response will be ensured based on the nature and extent of the breach. At the same time, technical measures to prevent breaches will be further strengthened.

If you notice any suspicious activity in your account, change your password immediately and inform our support team via live chat. Our team is available to respond 24 hours a day, 7 days a week.

9 Changes to This Policy

bd999 reserves the right to update this privacy policy at any time. If significant changes are made, users will be notified in advance via their registered email or mobile. Continued use of the platform after an updated policy is published will be considered acceptance of the new policy.

It is therefore recommended that you revisit this page from time to time. To learn more general information about bd999, visit our About Us page.

10 Contact and Complaints

If you have any questions, concerns or complaints about this privacy policy, please contact our support team:

• Live Chat: Available 24/7 in Bengali and English
• Email: [email protected]

Your privacy-related requests will be processed as quickly as possible. For more information about our general services and policies, visit the FAQ page.